Grid power demand peaks and increasing supply/demand in- balances create management challenges for utilities. These challenges are increasingly being resolved using non- “supply side” solutions. While the use of curtailable load in Demand Response (DR) applications is a powerful solution in managing the problem of grid load peaks, it is not without its challenges. Delivering DR from commercial, industrial and institutional (C/I/I) buildings can be difficult, costly and risky for building owners. DR participation from these electricity customers can be unreliable and unpredictable unless the right tools, processes, economic incentives, systems and training are in place.